On the other side of the coin from my last post, something happened this week that gave me warm fuzzies about Apple.
After much searching online to try to find a solution to a development problem, I signed up, for the first time, to Apple’s developer forums and posted a question there.
After two days with no responses, I was about to write it off as a dead end until I got a response from an Apple employee.
In two sentences, my new best buddy* Quinn achieved three things:
- Confirmed I was on the right track
- Explained I wasn’t missing anything.
- Encouraged me to ask for a solution to be created by Apple
Actually, they achieved a fourth thing – I felt pretty good about that response. That’s great developer relations.
* My friend Allison Sheridan often refers to support staff as her “new best buddies,” especially if they’re helpful.